How much for shipping and handling?
Handling and shipping are FREE

How much for exchanges and returns?
Exchanges and returns are FREE OF CHARGE

How long does it take until the item is delivered?
Depending on destination, the following delivery times apply:

2-3 days for AT, DE, BE, SK, CZ
3-4 days for IT, LU, NL, RO
4-5 days for GB, DK, FR, BE, IE, PL, ES
5-6 days for EE, FI, LV, LT, PT, SE

What forms of payment do you accept online?
The following payment options are available:
- Credit cards (Mastercard and VISA)
- Paypal

How do I make a return or exchange?
To benefit from our free exchange and return service please send an email to with the following information:
- Subject: return or exchange of goods
- Your name
- Your preferred pick-up address and pick-up time
- Your phone number (the deliveryman may contact you)
- For exchange: desired product for exchange (ex. different size, ...)
We will inform you of the earliest pick-up date accordingly.

How much time do I have to check out the products?
You have up to 14 days. During this period exchanges and returns are POSTAGE FREE.

Please note: The returned goods must be in perfect condition. A perfect condition implies also that the tags are still properly attached to the products. The return of HLT5-holster and MRK5 Reload Cartridge is possible only when the seal is still intact.
For further information about returns and exchanges, please refer to our GTC.

For a return, how and when do I get my money back?
After we have received and checked the goods we will refund the amount within 15 days in the same way as received.

What benefits do I have from an account at ROTAUF?
- Check the status of current orders
- Check the history of your orders
- Update account information
- Change your password
- Save your shipping addresses for family and friends, as well as the billing addresses

My online order was not confirmed by email, is it sent anyway?
Once you have submitted your order, you will automatically receive a confirmation via email. If this is not the case, please contact us by email or phone +41 81 511 23 27.

How can I unsubscribe from receiving the newsletter?
Please use the link below to unsubscribe from the newsletter.
> unsuscribe.

How can I include Rotauf products to the range of my sports store?
Very happy to hear that. Please leave a note at

Who can I contact if there is a problem with my order?
On your personal account, you should always have an updated overview of the order status. For questions or problems with your order, please contact us via email: m

I have another question or suggestion
Please sent it to us by email on or give us a call on +41 81 511 23 27.
We are happy to help.