As soon as your order has gone through and has been checked by us, the product is packed and handed over to the delivery company. After dispatch you will receive an email with your order details. Attention, your country's customs may charge additional customs and VAT fees directly to you. For more information, please contact your customs office. Please note that a PO Box delivery is not applicable – however you can get your product delivered to a different address (e.g. at work). Simply click the “delivery to a different address” option when entering your account details.
Check and try the products you ordered quietly at home. You have two weeks before your final decision to buy.
If the product doesn’t meet your expectations, we will take it back and refund 100% of the purchased price. Please note on the return shipment that it is "returned goods of Swiss origin". The return postage fees to be paid by the customer.
Please NOTE, that should the product have been damaged in any way or show evidence of having been used, we won’t be able to take it back. The same would apply to the product not being returned in full.
For returns and refunds, please contact us at the following email address: firstname.lastname@example.org
2 years guaranty
We hope you continue enjoying our high-quality, elaborate designs and carefully developed products. Should you still find a defect, please contact us immediately at email@example.com.
We emphasize our commitment to quality with a 2-year warranty on all our ROTAUF products.
How do I find the correct size of clothing?
Our size charts help to find the matching sizeduringselectionofjackets and pants.
How much for shipping and handling?
These costs are displayed during the ordering process.
How much for exchanges and returns?
The return postage fees to be paid by the customer. Please note on returns that it is "returned goods of Swiss origin".
How long does delivery time take?
Since we ship from Switzerland, it can take about a week.
What forms of payment do you accept online?
The following payment options are available:
- - Credit cards
- - Paypal
How do I make a return or exchange?
Please note down your sender address, mark "Returned goods of Swiss origin" and send the items back to us..
How much time do I have to check out the products?
You have up to 14 days. Please note: The returned goods must be in perfect condition. A perfect condition implies also that the tags are still properly attached to the products. The return of HLT5-holster and MRK5 Reload Cartridge is possible only when the seal is still intact.
For further information about returns and exchanges, please refer to our GTC.
For a return, how and when do I get my money back?
After we have received and checked the goods we will refund the amount within 15 days in the same way as received..
What benefits do I have from an account at ROTAUF?
- - Check the status of current orders
- - Check the history of your orders
- - Update account information
- - Change your password
- - Save your shipping addresses for family and friends, as well as the billing addresses
My online order was not confirmed by email, has it been registered anyway?
Once you have submitted your order, you will automatically receive a confirmation via email. If this is not the case, please contact us by email firstname.lastname@example.org or phone 081 511 23 27.
How can I include ROTAUFproductstotherange of my sports store?
Very happy to hear that. Please leave a note at email@example.com.
Who can I contact if there is a problem with my order?
On your personal account, you should always have an updated overview of the order status. For questions or problems with your order, please contact us via email: firstname.lastname@example.org.
I have another question or suggestion.
Please sent it to us by email on email@example.com or give us a call on 081 511 23 27. We are happy to help.