FAQ

ROTAUF originated from an avalanche buoy project in 2010 called ROTAUF. This principle involves a red balloon floating to the top of an avalanche cone in the event of a snowfall and being attached to the victim with a cord to speed up localization and rescue – "rot-auf" in other words. Building on this success, the two founders, Remo Frei and Curdegn Bandli, developed touring pants for snow sports under the ROTAUF name. The clothing is manufactured with the highest standards of environmental protection in mind. Since the founding of ROTAUF in 2013, the initiators have been committed to developing and producing their clothing line completely free of harmful substances and without harmful chemicals. ROTAUF relies on local production in Switzerland and Europe using exclusively environmentally friendly materials to keep the human footprint as small as possible.

Here you can find the whole ROTAUF story.

We will be happy to advise you by phone at +41 81 511 23 27 or by email at info@rotauf.ch

You'll find all the items from our current collection in our flagship store, the Go Vertical sports shop in Chur. You're welcome to try on all the products on-site and receive expert advice from our staff.

Contact details:

Go Vertical Chur, Obere Gasse 48, 7000 Chur, +41 81 511 23 27
You can find the opening hours on the Go Vertical homepage .

Here you can find all other specialist shops that sell ROTAUF products locally.

Our size charts will help you find the right size. You can find the size charts for each product. Please refer to the "Features" section of the product information for details on fit.

ROTAUF presents two product lines: OI & OII [ou uonː & ou tuː]. Both lines represent the highest quality and are manufactured under the strictest ecological and social criteria. The production location is a distinction: the products of the OI line are manufactured by various producers in Switzerland, while the products of the OII line are produced by selected producers in Europe.

At ROTAUF, we place the greatest emphasis on the highest quality and select our materials and production locations according to the strictest ecological and social standards. We value transparency and provide detailed information about the material and production location for each product under "Product Information."

To help you take optimal care of your ROTAUF products, we've created a dedicated FAQ page on care. There you'll find all the important information and helpful tips for proper cleaning and care.

In our online shop, we also offer the right care products to ensure your favorite piece lasts as long as possible and maintains its functionality to the best of our ability. Stop by and discover the ideal care for your ROTAUF products.

There's often a quick and easy solution for minor mishaps. On the following page, you'll find some tips from our specialists for quick, first aid.

If the problem is more serious, you can contact us at info@rotauf.ch . It's best to send us a photo and a brief description of your issue so we can help you as quickly as possible.

Once you have completed your order, your ROTAUF product will be carefully packaged and shipped. You will then receive a shipping confirmation with all relevant order and shipping information. If this is not the case, please contact us by email at info@rotauf.ch or by phone at +41 81 511 23 27.

The following payment methods can be selected: TWINT, purchase on account, credit card (VISA and Mastercard), Paypal

Your invoice will be sent to you approximately 14 days after your order via email from our payment partner MF Group.

Free next-day delivery (Switzerland & Liechtenstein) for orders over CHF 50.00.

All orders placed before 5 p.m. will be delivered the following business day.

We currently only ship within Switzerland and Liechtenstein.
Deliveries abroad are possible upon request.

After adding your desired item to your shopping cart, click "Checkout." Then, at the very bottom of the order summary, enter your discount or voucher code and click "Apply."

As soon as we receive orders, they are forwarded to our logistics department and prepared for shipping as quickly as possible. Unfortunately, it's difficult to delay the order process at this point. Feel free to contact us at info@rotauf.ch . We'll then review your options.

You have two weeks to make your final purchase decision. If the product doesn't meet your expectations, we'll take it back and refund 100% of the purchase price. Returns are free of charge for orders over CHF 50.00. Please note that we cannot accept returns if the product has been damaged in any way or shows signs of wear. The same applies to a product that is not returned in its entirety. Further information on the return policy can be found in our Terms and Conditions .

ROTAUF product orders are shipped in a resealable box or envelope; a return label is included. Please fill out the return form accordingly and select the reason for the return. Attach the return label to the box and return the package to us free of charge by mail.

Exchanges and returns are free of charge within the first 14 days after receipt of the goods.

After we have received and inspected the goods, we will refund you within 15 days using the same method we received the refund. Orders placed on account must be paid only after the two-week review period/decision on the final purchase.

Items regularly sold in our online shop or in one of our specialist stores come with a 2-year warranty. Please note, however, that we also inspect products after use. Therefore, it may happen that a product is significantly less than 2 years old, but has already been worn frequently and thus significantly deteriorated, reaching its normal lifespan through use and wear. In such cases, a warranty claim may be excluded.

Items from warehouse sale or heavily discounted products are excluded from the warranty.

If you have any questions about the warranty or a complaint, please contact us at info@rotauf.ch . We'll be happy to help!

Please contact us at info@rotauf.ch and send us a photo and a brief description of your issue so that we can help you as quickly as possible.

Please send us an email to info@rotauf.ch or call us at +41 81 511 23 27. We'll be happy to help!

We're very pleased. Please send us an email to info@rotauf.ch

Are you looking for a new look for your company and would like to decorate ROTAUF products with your logo? We're happy to help. Please contact us at info@rotauf.ch